Henry Perez, a unit assistant in the intensive-care unit at the Kaiser Permanente in Modesto, Calif., recalls a patient once waiting so long for help using the restroom that she got up on her own, leading to her oxygen mask slipping off. When she pressed the call button for help, he heard her gasping for air, so he rushed to find a nurse.

“The nurse told me … if I hadn’t come in there, that lady would’ve been in trouble,” he said in an interview with MarketWatch this week.

Perez…

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